We’re here for two

Support

Pairing help, recovery, deletion, and contact.

Quick help

Pairing with a 6-digit code

One partner creates an account and taps “Share pair code.” The other chooses “I have a pair code” on the welcome screen and enters it. That’s it — your private space opens for both of you.

12-word recovery phrase

Shown once at signup. Write it down and store it privately. It restores your keys on any new device. If lost, encrypted history cannot be recovered — not even by us.

Biometric lock & auto-lock

Enable Face ID / fingerprint in Profile → Settings. Heartbeat auto-locks after 2 minutes in the background.

Delete my account & data

Profile → Settings → Delete Account. This erases your account and both partners’ media. Or email privacy@heartbeat.living with subject “Delete my data.”

Heartbeat taps & safety numbers

Tap the heart to send a beat — your partner feels haptics instantly. Double-tap their avatar for a love burst. Verify safety numbers together in person under Chat info.

Contact

Email support@heartbeat.living for pairing trouble, bugs, or feature ideas. For privacy requests use privacy@heartbeat.living. We reply within 2 business days.

Availability

Free on iOS & Android · Languages: English, Spanish, French